Emergency Pivot to online Academic Learning Support: Crisis or Opportunity?

Abstract

The abrupt closure of Irish Higher Education institutes due to the COVID-19 pandemic necessitated a fundamental rethink of how Academic support operates. In Cork Institute of Technology (CIT) a rapid emergency pivot was made to online provision. This pivot will allow CIT Academic Learning Centre to continue providing students with academic support and reassurance. It will also make the service robust to any future closures. The challenge of COVID-19 has presented obstacles, but also opportunities for change.